Dealer FAQs

How to register as an authorized dealer

An AHT Account holder is a Manufacturer or Installer with the proper licensing and insurance. We sell wholesale to you, not the public.To register, please click here.

How do I reset my password?

Do you offer dealer financing?

Yes! AHT offers dealer financing through our AHT Home Project Financing Program, powered by Regions Bank. This program lets you offer financing to your customers without extending credit yourself. Once your customer is approved, you receive 50% upfro

Why choose Advanced Hurricane Technology?

It makes no difference if you are a one man crew or have a full fleet of installers, we deliver services and savings you can pass on to the customer. Our hurricane shutters and hurricane screens will even make the picky home owner who watches over yo

How do I access the new Dealer Portal?

From your account dashboard, simply click the “NEW dealer Portal” button. If you’re not logged in, you’ll be prompted to do so before gaining access.

What’s the difference between the OLD and NEW Dealer Portal?

The NEW Dealer Portal offers enhanced tools, updated product information, and a more user-friendly experience. The OLD Dealer Portal is still available for a limited time for reference purposes only.

What is the return policy?

We normally charge 20% restocking fee if you miss order. But, as a Preferred Customer we will work with you to ensure a good long term relationship. If the mistake is ours, we will own up to it and make it right. That is our Service Promise. What abo

What is the AHT Home Project Financing Program for dealers?

The AHT Home Project Financing Program, powered by Regions Bank, allows approved dealers to offer flexible financing options to their customers—without needing to provide credit themselves. Once a customer is approved and signs the agreement, the dea

Where can I download installation guides or product documents?

Use the “Dealer Resources” button on your account dashboard to access order forms, product documents, spec sheets, warranty info, and more.

Are security shutters egressable?

Egressable (adj.)Capable of being exited from; designed or suitable for safe egress. Commonly used in construction, safety, and building code compliance to describe openings—such as windows or doors—that allow occupants to exit safely during an emerg

What is the turn around time for manufacturing?

AHT works as fast as possible to keep our customers happy and loyal. Depending on size of order, factory workload and shipping method, your order can be ready in: Screens 3 weeks on average Roll downs 1-10 days on average Catalog items orders are sen

How long does AHT warranty last?

5 years on Tubular Motors 5 years on powder coated products 3 years on aluminum products; Roll Downs, Extruded 1 year on Electric Roll Down Controls Important! We will send out a replacement. No labor or shipping is covered in any of our warranties.

Can I put a down payment on an order?

Yes, 50% is required to start processing an order, but you will need to contact your sales representative for details.

Can AHT security shutters be used daily?

Newer Hurricane Screens are available with UV protection, although it is not recommended to leave them up all year as it may shorten the screen’s life. It is suggested that Hurricane Screens are put up 72 hours before the storm and taken down within

Do I need special installation hardware?

There are too many variables to give a simple answer. It depends on your engineering for the span, special hardware may or not be required, check with your local building department.

Where is the Contract/Agreement with AHT?

At Checkout you will need to check the terms and conditions to proceed to payment. AHT is very understanding and will want to keep a long term business relationship. We will work with you to make you happy. When you submit your order you will receive

Does AHT offer credit?

While AHT does not offer traditional credit accounts, we accept major credit cards and will work with your bank to process other guaranteed forms of payment. We also offer dealer financing through the AHT Home Project Financing Program powered by Reg

What is AHT’s Free Shipping?

AHT offers Free Delivery to most areas of Florida. Free Delivery is 2 to 7 days in most cases, depending on purchase size and routing. At checkout mark your delivery as “Call for Quote”. This is a courtesy to our Preferred Customers, please see our S

What is a “Preferred Customer”?

As a Preferred Customer you get: A customer service plan like no other wholesale manufacturer company can offer Best technical support Expedited order and shipping See our Preferred Customer Plan.

What will happen if custom orders are the wrong size?

This is why we are moving to an online ordering system, instead of handwritten double faxed, triple entry measurements. Now the orders are entered by you, emailed directly to you, to our office and manufacturing, and to our data back up. After paymen

How do I update my shipping or billing address?

Click the “Addresses” button from the dashboard to update your saved shipping and billing addresses.