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Shutter Services
The Shutter Services Help Desk is designed to support homeowners and retail customers in every step of the shutter process. Whether you need help with installation, repair, or maintenance of your hurricane protection products, our expert team is here
What services do you offer?
We offer installation of the following to all Southwest Florida residents:. We also provide maintenance and repair services for all brands, makes, and types of shutters. Check out our Residential Service Plan for more info.
What happens after I make my 50% deposit?
Once we receive your deposit, we start the process of purchasing materials, building your shutters, finalizing measurements, and submitting the necessary permit applications.
Do I need approval from my HOA before installation?
Yes, HOA approval is crucial. Delays in obtaining approval are the main cause of installation delays. Please ensure your HOA receives the required documents from your sales rep immediately after signing the contract.
Can I make changes to my shutter order?
Changes to color or materials can only be made within 7 days after final measurements. After this period, no changes or cancellations are accepted, and fees may apply for cancellations.
Is electrical work required for my shutter installation?
If electrical installation is required, our subcontractor will arrive on the same day or the day after your product installation. Electrical installation typically takes one day but may require a follow-up visit.
When is the final payment due?
Final payment is due upon the completion of the installation, or after electrical installation if applicable. You may retain 10% of the final payment until the county inspections are complete.
What should I expect during county inspections?
County inspections will be scheduled immediately after the electrical installation. You or a representative must be present to grant access to the inspector. Two inspectors, one for electrical and one for structural, will perform the inspection.
What are the final touches after installation?
After inspections, we will send a crew to complete final touches like WiFi Hub installation, painting, and any other minor details. Our tech will conduct a final review, and you'll be asked to sign a customer satisfaction letter.
What is the process for removing old shutters?
If your old shutters need removal, our repair crew will remove them one day before installing your new shutters. This should be clearly outlined in your contract by your sales rep.
How long does shutter installation take?
Most installations are completed in one day, though some may take longer. Your sales rep will let you know the expected duration for your specific job.